Warning: fopen(/home/galassi1/ocartdata/new/storage/cache/cache.catalog.language.1728139857): failed to open stream: Disk quota exceeded in /home/galassi1/public_html/system/library/cache/file.php on line 49
Notice: fwrite(): write of 235 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: flock() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 51
Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fwrite() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 53
Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fflush() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 55
Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: flock() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 57
Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fclose() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 59
Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fopen(/home/galassi1/ocartdata/new/storage/cache/cache.currency.1728139857): failed to open stream: Disk quota exceeded in /home/galassi1/public_html/system/library/cache/file.php on line 49
Notice: fwrite(): write of 227 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: flock() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 51
Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fwrite() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 53
Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fflush() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 55
Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: flock() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 57
Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: fclose() expects parameter 1 to be resource, bool given in /home/galassi1/public_html/system/library/cache/file.php on line 59
Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Warning: Cannot modify header information - headers already sent by (output started at /home/galassi1/public_html/system/library/log.php:31) in /home/galassi1/public_html/catalog/controller/startup/startup.php on line 167
Notice: fwrite(): write of 249 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 235 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 227 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 229 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 162 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31

Notice: fwrite(): write of 163 bytes failed with errno=122 Disk quota exceeded in /home/galassi1/public_html/system/library/log.php on line 31
Întrebări frecvente

Telefon: 0723.564.549

Întrebări frecvente

De ce sa ma inregistrez?

Calitatea de abonat iti permite accesul la o gama completa de informatii si servicii cu ajutorul carora:

·   poti comanda orice produs doar printr-un singur click, fara a mai fi necesar sa completezi mereu toate datele tale personale;

·   poti urmari starea comenzii tale, fara a mai fi nevoit sa suni la Departamentul de Relatii cu Clientii din cadrul firmei noastre, economisind astfel timp si bani;

·   ai posibilitatea sa acorzi rating cartilor si filmelor si sa faci comentarii cu privire la cartile si filmele preferate;

·   poti primi informatii personalizate in functie de listele tale de cumparaturi de pe www.galassia.ro;

 

 

Cum ma inregistrez?

In bara de meniu din partea de sus a site-ului nostru pe butonul „Creaza cont” si completezi campurile cu numele, prenumele, adresa ta de e-mail si alege-ti o parola pentru noul cont. Apoi apesi butonul „Inregistrare” si in scurt timp vei primi un mesaj de confirmare pe adresa de e-mail pe care ai utilizat-o la inregistrare. 

 

Ce se intampla cu datele mele personale?

Conform politicii de protejare a informatiilor, putem oferi tertilor anumite date generice continute in formularul de inregistrare, dar nu informatiile personale de identificare, cu exceptia cazurilor cand acest lucru este acceptat explicit de tine sau in cazul in care acest lucru este necesar pentru a respecta legea si procedurile judiciare.

 

Cum comand?

Prin intermediul magazinului poti comanda online, cu plata ramburs sau prin virament bancar, produsele pe care le doresti, fara a te mai deplasa. Astfel economisesti timp si bani. Fiecare produs pe care doresti sa-l cumperi trebuie sa fie adaugat in cosul tau de cumparaturi. In dreptul fiecarui produs exista un buton „Adauga in cos” care iti va adauga produsul selectat direct in cosul tau de cumparaturi.

Cosul tau de cumparaturi actualizat permanent va aparea mereu in bara de meniu. Acolo poti:

·   modifica cantitatea fiecarui produs comandat;

·   vizualiza costul produselor alese;

·   scoate un produs din cos (apasand pe butonul rosu „sterge”).

In clipa in care doresti sa finalizezi comanda, apasa butonul „Vezi cos”. Acest pas te va duce intr-o fereastra in care vei completa datele personale, adresa de livrare, vei alege modalitatea de plata si de expediere a produselor. Dupa completarea tuturor acestor informatii, vei primi un e-mail de confirmare a comenzii. Odata completate, aceste date vor ramane inregistrate in contul tau si nu va mai fi necesar sa le introduci din nou in cazul unei noi comenzi, decat daca doresti sa le schimbi (exemplu: o alta adresa de livrare).

 

Pot comanda si prin telefon?

Da, se poate. Numarul de telefon la care ne poti contacta este 0723 564 549, de luni pana vineri, intre 10-18

Cum se procedeaza cu comenzile?

Comenzile sunt preluate si procesate in cel mai scurt timp posibil, fara a se depasi o zi lucratoare de la primirea comenzii in cazul unora dintre produse sau o perioada superioara de timp in cazul altora (veti fi contactati telefonic)Acestea sunt onorate in ordinea intrarii, in limita stocului disponibil. Desi disponibilitatea fiecarui produs este verificata si actualizata zilnic, exista totusi posibilitatea comandarii unui produs care nu se mai afla in stoc. In acest caz, in momentul preluarii comenzii, vei fi contactat telefonic sau prin e-mail pentru a confirma anularea sau livrarea partiala a comenzii. In situatii speciale (perioade de varf, vacante etc.) pot aparea intarzieri in operatiunile de prelucrare si livrare a comenzilor. Comenzile nu sunt procesate in weekenduri si in perioada sarbatorilor legale.

 

Care este valoarea minima pentru care pot comanda?

Nu exista o valoare minima a comenzii, in schimb magazinul nostru isi rezerva dreptul de a refuza comenzile ale caror informatii sunt incomplete.

 

 

 

Daca pretul afisat este diferit de pretul real?

Preturile produselor de pe saitul nostru sunt exprimate in lei, includ TVA (in procent de 20% pentru produse si servicii) si sunt valabile sub rezerva erorilor umane de introducere. Daca ai comandat un produs cu pretul afisat eronat, vei fi contactat prin e-mail sau telefonic pentru a valida comanda in noile conditii.

 

Cum platesc si cum se face livrarea?

Pentru produsele achizitionate pe www.galassia.ro ai la dispozitie urmatoarele modalitati de plata:

 

·   plata in numerar/ramburs, la livrarea/ridicarea coletuluiInainte de expedierea comenzii, cosul de cumparaturi va calcula si va afisa exact valoarea cheltuielilor de transport;

·   plata online prin card bancar sau cont PayPal, indiferent de modalitatea de livrare aleasa (in curs de implementare);

 

Metode de livrare 

 

Livrarea prin curierat rapid

Coletul va merge la adresa mentionata in comanda si va fi inmanat personal destinatarului de catre curier.

Pe colet vor fi trecute datele tale de contact, necesare in cazul in care curierul nu poate ajunge usor la destinatia mentionata. Este asadar important sa ne comunici, in formularul de comanda, un numar de telefon la care curierul sa te poata contacta in caz de necesitate.

 

Serviciu 

Destinatie 

Plasare comanda

Livrare comanda 

Curier rapid

Bucuresti/tara 

Luni – Vineri (comenzi plasate pana in ora 15:00) 

ziua urmatoare (24h)

Luni – Vineri (comenzi plasate dupa ora 15:00)

1-2 zile (48h)

Vineri, dupa ora 16.00 si weekend

Marti

 

 

Pe tot parcursul anului intervalul de livrare mentionat mai sus este in vigoare pentru produsele cu livrare din stocul www.galassia.ro, exceptie facand perioadele cu un volum foarte mare de comenzi unde termenul de livrare va suferi modificari.

Produsele cu livrare din stocul furnizorilor cu care colaboram se expediaza intr-un interval mai mare.

Datele oferite mai sus sunt indicative, pentru o informare concreta avem rugamintea sa verificati intotdeauna cosul de cumparaturi (dupa ce ati selectat modalitatea prin care doriti sa se expedieze coletul).

De asemenea, in urma finalizarii comenzii se va trimite un mesaj de confirmare pe adresa de e-mail indicata.

 

Care sunt taxele de livrare?

Valorile afisate includ tva. Aceasta taxa de livrare se va adauga la valoarea comenzii, astfel incat pretul achitat la curier pentru a intra in posesia pachetului va reprezenta costul comenzii, plus taxele de livrare.

*Tarifele includ taxa de ramburs